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Urban Desires FAQs

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General

  • What types of home improvement products do you sell? We offer a wide variety of home improvement products, including [list a few of your top categories and a few examples from each].

  • Do you offer wholesale pricing? We currently do not offer wholesale pricing. However, you can contact us for bulk order discounts.

  • How can I contact customer service? You can contact customer service by email at [insert email address] or by phone at [insert phone number] (if applicable).

Orders

  • How do I place an order? You can easily place an order on our website. Simply browse our products, add them to your cart, and proceed to checkout.

  • What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) and [list any other payment methods you accept].

  • What is your shipping policy? [ Briefly summarize your shipping policy, including typical shipping times and costs. You can also mention a link for detailed shipping information.]

  • Can I track my order? Yes, you will receive a confirmation email with tracking information once your order ships.

Returns & Refunds

  • What is your return policy? We offer a 7-day return and refund policy. You can return any unused and unopened item within 7 days of delivery for a full refund. [You can mention the link to your full return policy here for more details]

  • How do I initiate a return? To initiate a return, please contact us by email at [insert email address] within 7 days of receiving your order.

Warranty

  • Do you offer a warranty on your products? Yes, we offer a 2-year warranty on our hand dryers. [You can mention the link to your full warranty policy here for more details]

  • What is covered under the warranty? The warranty covers repairs or replacements of defective components and the entire hand dryer unit if repairs are not feasible.

  • How do I obtain warranty service? For warranty service, please contact Urban Desires customer support by email at [insert email address].

Products

  • Do you offer installation services for your products? We currently do not offer installation services. However, the installation instructions for many of our products are available online or included in the packaging.

  • How do I choose the right hand dryer for my needs? We offer a variety of hand dryers with different features and specifications. Consider factors like hand traffic, noise level, and desired drying time when choosing a hand dryer.

  • What are the benefits of using a hand dryer? Hand dryers are a more hygienic and eco-friendly alternative to paper towels. They can also help to reduce costs associated with purchasing and replacing paper towels.

I hope this FAQ helps! If you have any other questions, please don't hesitate to contact us.

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